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Customer Service

Shipping & Delivery
We strive to ship our products to you as quickly as possible. Because all items are made to order, your kit will be shipped within 7 business days from the date of receipt of purchase. All decal kits are packaged and shipped in a Kraft brown tube that is 2 to 3 inches in diameter and usually 36 inches long. All domestic orders of our Wall Decal Kits are shipped USPS Priority Mail.

Due to the large size of some of the products, shipping to PO Boxes may not always be possible. Please check with your PO Box provider if you have any questions regarding how large packages are handled at their facility.
Privacy & Security

Chromantics is committed to protecting the privacy of our customers. All payments are processed through Paypal.com or Authorize.net – both secure payment methods. We will never share your personal information with outside parties. Any personal information provided is kept for internal use only; we may use the provided email address to periodically inform you of special sales and promotions or to email coupons for use on our site. Accounts created are used solely to streamline the order process: allowing you to save items to your cart for later purchase, create wishlists, see past orders, track open orders, and store your shipping and billing addresses for faster ordering in the future. To unsubscribe from our Newsletter and Email list, please email us: info@chromantics.com

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to PO Box 7473 Huntington Beach, CA 92615.

Returns & Replacements
If a product is damaged during shipping, we are happy to send you a new product, however we request that you provide a photo of the damage at the time of your replacement request. Any returns or exchanges must be authorized by Chromantics and must be requested within 30 days of the original delivery date.

Shipping costs and custom orders will not be refunded.
Ordering
Along with Chromantics.com, our Wall Decals are also available at our Chromantics storefronts on Etsy and Amazon. The benefit to ordering directly through us is that you get Freebies! Who doesn’t love free stuff? If you run into any difficulty while ordering any of our products, simply contact us via email: info@chromantics.com
Viewing Orders & Updating Account Information
To view your past and current orders, or to update important information as well as view any of your past orders, simply login to your account.
How to Install your new Wall Decal Kit
For best results when applying your wall decals: clean the surface area lightly and thoroughly, making sure the area you are applying to is both dry and free from dust. Please do not apply decals to freshly painted walls, allow newly painted walls to cure for at least 2 to 3 weeks before application. Once the walls are properly prepped, please follow the easy steps below to apply your decals.

Step 1: Lay decal face down on flat surface.
Step 2: Peel away part of the backing from the top of decal and fold down away from decal.
Step 3: Place and align the Decal to preferred wall location and apply the top portion of the decal to the wall using your hand .We don't recommend using squeegees on our printed fabric decals because they can damage the surface of the decal, if you are unsure if your product is printed on fabric, please refer to the product description, or contact us via email.
Step 4: Slowly and carefully remove the remaining backing by pulling down while gently pressing the decal to the wall. Work from the inside out to avoid any air bubbles.
Step 5: Once the decal is applied to the wall gently rub the entirety of the decal into the wall with your fingers to guarantee adhesion.

Note: Keep Backing for Reuse.